FAQs

Frequently Asked Questions (FAQ)

About Salazi

What is Salazi?

Salazi is an online fashion retailer offering a curated selection of footwear and fashion products to customers in the United Kingdom. Our store is operated by Amzal LTD, a registered company in the United Kingdom.

Where is Salazi based?

Salazi is operated by Amzal LTD.

Company: Amzal LTD
Company Number: 16250511
Address: 24–26 Arcadia Avenue, FIN009, London, N3 2JU, United Kingdom

Orders & Products

How can I place an order?

Simply browse our products, select the item and options you want, add it to your cart, and proceed to checkout. Follow the instructions at checkout to complete your purchase securely.

Will I receive an order confirmation?

Yes. After successfully placing your order, you will receive an order confirmation by email. Please check your spam or junk folder if you do not see it in your inbox.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at support@salazi.co.uk.

We will do our best to accommodate your request before the order has been processed or shipped. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

How can I find information about a product?

Product pages include information about the product, available options, sizing, materials, and other relevant details. Please review the product information carefully before placing your order.

Shipping & Delivery

Where do you deliver?

We currently deliver to customers within the United Kingdom.

How long does delivery take?

Orders are generally processed within 1–3 business days.

After processing, delivery usually takes approximately 7–10 business days.

Therefore, the estimated total delivery time is approximately 8–13 business days.

Please note that delivery times are estimates and may occasionally vary due to circumstances outside our control.

How much does shipping cost?

We currently offer free standard shipping within the United Kingdom, unless otherwise stated at checkout.

Will I receive a tracking number?

Yes. When tracking is available for your order, tracking information will be provided by email once your order has been shipped.

How can I track my order?

Once your order has been shipped, you will receive tracking information by email. You can use the tracking information provided to follow your shipment.

What should I do if my order is delayed?

If your order has not arrived within the estimated delivery timeframe, please contact us at support@salazi.co.uk with your order number so we can assist you.

Returns & Refunds

Can I return my order?

Yes. We accept returns in accordance with our 30-day return policy and applicable consumer rights.

Please review our Refund & Return Policy for the complete requirements and conditions.

How long do I have to request a return?

Our voluntary return period is 30 days from the date of delivery, subject to the conditions described in our Refund & Return Policy.

What condition must an item be in to be returned?

Returned items should meet the conditions specified in our Refund & Return Policy. We recommend keeping products in their original condition and packaging where possible.

Who pays for return shipping?

Return shipping arrangements and costs depend on the reason for the return and the applicable return terms. Please refer to our Refund & Return Policy for full details.

How do I request a return?

Please contact us at support@salazi.co.uk with your order number and details of the item you wish to return.

Our customer support team will provide you with the appropriate return instructions.

When will I receive my refund?

Once your returned item has been received and inspected, we will process the refund in accordance with our Refund & Return Policy and applicable consumer rights.

The time for the refund to appear in your account may also depend on your payment provider.

Do you offer exchanges?

Yes, exchanges may be available depending on the circumstances and product availability. Please contact us at support@salazi.co.uk before sending an item back.

What if my order arrives damaged or faulty?

If your order arrives damaged or you believe an item is faulty, please contact us as soon as possible at support@salazi.co.uk.

Please include your order number and, where appropriate, photographs showing the issue so that we can assist you.

Payments & Security

Is my payment information secure?

Yes. Payments are processed through secure payment infrastructure. We do not have access to your full payment card details.

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your location and device.

Is your website secure?

Yes. Salazi uses HTTPS encryption to help protect information transmitted between your browser and our website.

Customer Support

How can I contact Salazi?

If you have any questions about our products, orders, shipping, returns, or anything else, you can contact us by email:

Email: support@salazi.co.uk

We aim to respond to customer inquiries as promptly as possible.

What information should I include when contacting customer support?

For questions about an existing order, please include your order number and the email address used to place the order. This helps us locate your order and assist you more quickly.