Processing Time

All orders are processed within 1 to 3 business days.

Orders are processed Monday through Friday, excluding UK public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping

We currently ship exclusively within the United Kingdom.

All UK orders are shipped with tracking, and a tracking number will be provided by email once your order has been dispatched.

Shipping is free on all UK orders.

Estimated Delivery Time

Once your order has been dispatched, delivery typically takes approximately 7 to 10 business days.

Please note that delivery times are estimates and may occasionally vary due to circumstances outside our reasonable control, including courier delays, severe weather, or other unforeseen events.

The estimated total timeframe from order placement to delivery is therefore approximately 8 to 13 business days, excluding weekends and UK public holidays.

Delivery Delays

If your order is delayed or you have not received it within the expected delivery timeframe, please contact us at:

Email: support@salazi.co.uk

We will do our best to assist you and work with the relevant delivery provider to resolve the issue.

Tracking

All orders are shipped with tracking.

Once your order has been dispatched, we will send the tracking information to the email address provided when placing your order.

Please allow some time for tracking information to become active after dispatch.

Shipping Address

Please make sure that your delivery address is complete and accurate when placing your order.

We are not responsible for delays caused by an incorrect or incomplete delivery address provided by the customer.

P.O. Boxes

Our current courier service does not deliver to P.O. Boxes.

Please provide a complete residential or business delivery address when placing your order to avoid delivery delays.

Duties and Taxes

We currently ship exclusively within the United Kingdom.

As orders are shipped within the United Kingdom, no international customs fees or import duties apply to standard UK deliveries.

Any taxes applicable to your order will be displayed as required at checkout.

Returns and Refunds

We accept eligible returns within 30 days of delivery, subject to the conditions set out in our Return and Refund Policy.

Our 30-day return policy does not affect any statutory consumer rights you may have under applicable UK law, including applicable cancellation rights for online purchases.

For full information about returns, cancellations, refunds, and applicable conditions, please refer to our Return and Refund Policy.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at:

Email: support@salazi.co.uk

Please keep the product, packaging, and any relevant delivery materials, as we may need this information to investigate and resolve the issue.

Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact us.

Brand / Store: Salazi

Company Name: Amzal LTD

Company Number: 16250511

Registered Address:
24–26 Arcadia Avenue, FIN009
London, N3 2JU
United Kingdom

Email: support@salazi.co.uk

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed

All customer support hours are UK time.

We will do our best to respond to customer enquiries as soon as reasonably possible.