Terms of service
Overview
Welcome to www.salazi.co.uk, operated by Amzal LTD.
These Terms of Service ("Terms") govern your access to and use of the Salazi website and the purchase of products from our online store.
By accessing our website, placing an order, or using our Services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or Services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and Services to you.
We may update these Terms from time to time. Any changes will be posted on this page, and your continued use of the website after changes are posted means that you acknowledge the updated Terms.
1. About Us
Salazi is a footwear brand operated by:
Company Name: Amzal LTD
Company Number: 16250511
Registered Address: 24–26 Arcadia Avenue, FIN009, London, N3 2JU, United Kingdom
Email: support@salazi.co.uk
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed
All customer support hours are UK time.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use our website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorised access to our website or systems.
- Introduce viruses, malware, or other harmful or destructive code.
- Interfere with the security or functionality of our website.
- Copy, reproduce, distribute, or exploit our website or its content without permission.
- Use our website in a way that could damage, disable, overburden, or impair its operation.
We reserve the right to restrict or suspend access to our Services where reasonably necessary, including where these Terms have been breached.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, sizes, prices, and other information displayed on our website are accurate and up to date.
However, colours may appear slightly different depending on your device or screen settings, and minor variations may occur between product images and the physical product.
We reserve the right to correct errors, update product information, and change product availability at any time.
Nothing in these Terms affects your statutory rights as a consumer.
4. Orders and Acceptance
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you will normally receive an order confirmation by email.
An order is subject to product availability and our acceptance of the order.
If we are unable to fulfil your order, we will contact you and, where applicable, refund any payment made for products that we are unable to supply.
We reserve the right to refuse or cancel an order where there is a reasonable basis to do so, including suspected fraud, pricing errors, product availability issues, or other legitimate reasons.
5. Prices and Payments
Product prices are displayed on our website at the time of purchase.
Prices and promotions may change from time to time, but changes will not affect orders that have already been accepted unless required by law.
You agree to provide accurate and complete payment and billing information when placing an order.
Payments are processed through the payment methods made available at checkout.
We do not store your full payment card details on our own systems where payment processing is handled by third-party payment providers.
6. Shipping and Delivery
We currently provide shipping information, available delivery options, estimated delivery times, and applicable shipping charges on our website and at checkout.
Orders are typically processed within 1–3 business days.
For deliveries within the United Kingdom, estimated delivery is approximately 7–10 business days, unless otherwise stated at checkout or in our Shipping Policy.
Delivery times are estimates and may be affected by circumstances outside our reasonable control.
For full information about delivery, shipping charges, processing times, and delivery conditions, please refer to our Shipping Policy.
7. Returns, Refunds and Cancellations
We want you to be satisfied with your purchase.
Returns, refunds, and cancellations are subject to our Return and Refund Policy and applicable UK consumer law.
Where you have a legal right to cancel an online order, we will provide the applicable cancellation and refund rights required by law.
Nothing in these Terms limits or excludes any statutory consumer rights that cannot legally be excluded.
For full information about returns, refunds, and cancellations, please refer to our Return and Refund Policy.
8. Statutory Consumer Rights
Nothing in these Terms affects your statutory rights as a consumer.
Where required by applicable law, products must be as described, of satisfactory quality, and fit for purpose.
If a product is faulty, damaged, or does not conform to the contract, you may have additional legal rights and remedies.
These rights are not affected by our Return and Refund Policy or these Terms.
9. Intellectual Property
All content on the Salazi website, including text, product images, logos, graphics, designs, videos, and other materials, is owned by or licensed to Salazi or Amzal LTD unless otherwise stated.
You may access and use the website for personal and lawful shopping purposes.
You must not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.
10. User Accounts
Where account registration is available, you are responsible for providing accurate information and keeping your account details secure.
You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.
Please contact us promptly if you believe your account has been accessed without your permission.
11. User Conduct
You agree not to:
- Violate any applicable law or regulation.
- Attempt to interfere with the operation or security of our website.
- Upload or transmit harmful or malicious software.
- Use our website for fraudulent purposes.
- Attempt to obtain unauthorised access to our systems or other users' information.
- Use our content or Services in a manner that infringes the rights of Salazi, Amzal LTD, or third parties.
12. Third-Party Services and Links
Our website may use third-party services and may contain links to third-party websites.
These third-party services may include payment providers, delivery providers, analytics services, technology providers, and other services necessary to operate our online store.
Third-party websites and services may have their own terms and privacy policies. We are not responsible for the content, security, or privacy practices of third-party websites that we do not operate or control.
13. Privacy
We collect and process personal information in accordance with our Privacy Policy.
By using our website and Services, you acknowledge that your personal information may be processed as described in our Privacy Policy and in accordance with applicable data protection laws.
14. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from viruses or other harmful components.
We may temporarily suspend or modify the website where reasonably necessary for maintenance, security, updates, or other operational reasons.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability that cannot legally be excluded or limited under applicable consumer protection laws.
Subject to the above, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory rights as a consumer.
16. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control.
These may include, for example, natural disasters, severe weather, strikes, transport disruptions, internet or telecommunications failures, government actions, or other events beyond our reasonable control.
Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
17. Suspension or Termination
We may suspend or terminate access to our website or Services where reasonably necessary, including where you seriously breach these Terms or use the website unlawfully.
Any rights or obligations that should continue after termination will remain in effect.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business operations, or legal requirements.
The updated version will be posted on this page with the relevant changes.
Your continued use of the website after the updated Terms are posted constitutes acceptance of the updated Terms, where applicable.
19. Governing Law
These Terms and any contract between you and us are governed by the laws of England and Wales, except where applicable consumer protection laws provide you with additional mandatory rights or protections.
Nothing in these Terms is intended to restrict any rights you may have under applicable consumer law.
20. Contact Us
If you have any questions about these Terms, your order, shipping, returns, or our Services, please contact us:
Salazi
Amzal LTD
Company Number: 16250511
Registered Address: 24–26 Arcadia Avenue, FIN009, London, N3 2JU, United Kingdom
Email: support@salazi.co.uk
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed
All customer support hours are UK time.