Refund policy

Last updated: July 9, 2026

Thank you for shopping at Salazi. We take pride in the quality and comfort of our footwear. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

We offer a 30-day return period for eligible products.

To be eligible for a return under our 30-day return policy:

The return request should be made within 30 days of receiving your order.
The item should be unworn and in its original condition.
The item should be returned with its original packaging where reasonably possible.
You should provide proof of purchase, such as your order confirmation or receipt.

This 30-day return policy is in addition to, and does not affect, any statutory consumer rights you may have under applicable UK law.

2. Your Statutory Cancellation Rights

If you purchase products from us online, you may have a statutory right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

If you exercise your statutory cancellation right, you must inform us of your decision to cancel within the applicable cancellation period and return the goods within the required timeframe.

You may handle the goods as you would reasonably be allowed to do in a shop to inspect them. However, you may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods.

Nothing in this policy limits or excludes your statutory consumer rights.

3. Sale and Discounted Items

Sale and discounted items may be returned under the same statutory consumer rights that apply to other products.

Where we offer additional voluntary return rights beyond your statutory rights, any applicable conditions will be clearly stated at the time of purchase or in this policy.

Nothing in a sale or discount offer removes or restricts your statutory rights.

4. Non-Returnable Items

Certain products may be excluded from cancellation or return rights where an applicable legal exception applies.

Where a legal exception applies, we will make this clear before purchase where required by law.

Products that have been damaged by the customer or used beyond what is reasonably necessary to inspect them may be subject to applicable deductions or other remedies permitted by law.

5. How to Request a Return or Cancellation

To request a return or exercise your applicable cancellation rights, please contact us using the details below:

Email: support@salazi.co.uk

Please include:

Your order number.
Your name.
The email address used to place the order.
The reason for contacting us, if applicable.

Once we receive your request, we will provide the appropriate return instructions.

We recommend using a tracked shipping service when returning an item and keeping proof of postage.

6. Return Shipping Costs

For returns made under our voluntary 30-day return policy, the customer is responsible for return shipping costs unless we state otherwise.

Where a product is faulty, damaged, incorrect, or does not conform to the contract, we will provide the appropriate remedy in accordance with applicable UK consumer law and will not require you to bear costs that we are legally required to cover.

Where you exercise a statutory cancellation right because you have changed your mind, return shipping costs may be your responsibility where permitted by law, provided we informed you of this requirement before the contract was made.

7. Refunds

Once your returned item has been received and inspected, we will process the applicable refund in accordance with this policy and applicable law.

For statutory cancellations, refunds will be provided within the timeframe required by applicable law.

Where applicable, refunds will normally be made using the original payment method unless another method has been agreed with you.

Where a customer has paid for a standard delivery service, the applicable standard delivery charge may also be refundable when a statutory cancellation right is properly exercised. Any additional cost for a more expensive delivery option may not be refundable where permitted by law.

For our voluntary 30-day return policy, any refund conditions will be communicated as part of the return process.

8. Exchanges

We may offer exchanges within 30 days of delivery for eligible items, subject to availability and the conditions of this policy.

Please contact us before sending an item back if you would like to request an exchange.

Nothing in this section affects any statutory rights you may have in relation to faulty, damaged, or incorrectly supplied goods.

9. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as reasonably possible at:

Email: support@salazi.co.uk

Please provide your order number and, where possible, photographs of the product and packaging.

We recommend keeping the product and packaging until the issue has been resolved.

We may offer a repair, replacement, refund, or another appropriate remedy depending on the circumstances and your rights under applicable UK consumer law.

Any request to notify us within 48 hours is intended to help us investigate delivery damage quickly and does not remove or limit any statutory consumer rights.

10. Refund Timing

Once we have received the returned goods, we will process your refund within 10 days.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

11. Proof of Purchase

We may request reasonable proof of purchase, such as an order confirmation, receipt, or other evidence showing that the purchase was made from Salazi.