Privacy policy

This Privacy Policy describes how Salazi, operated by Amzal LTD (the "Site", "we", "us", or "our"), collects, uses, and discloses your personal information when you visit, use our services, make a purchase from Salazi, or otherwise communicate with us regarding the Site and our Services.

For purposes of this Privacy Policy, "you" and "your" means you as the user of our Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or other operational reasons.

When we make changes, we will update this Privacy Policy on our Site. We encourage you to review this page periodically to stay informed about how we protect and use your personal information.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from different sources, as described below. The information we collect depends on how you interact with our Site and Services.

We may use the information we collect to:

  • Provide and improve our Services.
  • Process and fulfil your orders.
  • Process payments and arrange shipping.
  • Communicate with you about your orders, returns, and enquiries.
  • Provide customer support.
  • Maintain and manage customer accounts.
  • Detect and prevent fraud, illegal activity, or security threats.
  • Comply with applicable legal and regulatory obligations.
  • Improve our website, products, and customer experience.
  • Send marketing communications where permitted by applicable law and where appropriate consent has been provided.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services.

Information We Collect Directly From You

Information that you provide directly to us may include:

  • Contact details, such as your name, email address, postal address, and phone number.
  • Order information, such as your name, billing address, shipping address, order details, email address, and phone number.
  • Account information, such as your username, password, and other information used to manage your account.
  • Customer support information, including information you choose to provide when contacting us about an order, return, delivery, or other enquiry.

You may choose not to provide certain information. However, some information may be required in order to place an order, use certain features of our Site, or receive our Services.

Information We Collect Automatically

When you visit or use our Site, we may automatically collect certain information about your interaction with our Services.

This may include:

  • Device information.
  • Browser type and version.
  • IP address.
  • Network connection information.
  • Information about how you use and interact with our Site.
  • Pages visited and other website activity.
  • Information collected through cookies and similar technologies.

We may use cookies, pixels, web beacons, and similar technologies to operate, maintain, analyse, and improve our Site and Services.

Information We Obtain From Third Parties

We may receive information from third parties that provide services to us, including technology providers, payment processors, shipping and fulfilment providers, analytics providers, and other service providers that support the operation of our business.

Our online store may be powered by Shopify. Shopify may process personal information in accordance with its own privacy policies.

For information about Shopify's use of cookies, please refer to Shopify's applicable privacy and cookie information.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide our Services and fulfil our obligations to you, including:

  • Processing and fulfilling orders.
  • Processing payments.
  • Arranging delivery and shipping.
  • Sending order confirmations and updates.
  • Processing returns, refunds, and exchanges.
  • Providing customer support.
  • Managing customer accounts where applicable.
  • Maintaining and improving our Site and Services.

Marketing and Advertising

Where permitted by applicable law, we may use your personal information to send marketing and promotional communications about our products, services, offers, or updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in those communications.

Security and Fraud Prevention

We may use personal information to detect, investigate, prevent, or take action regarding suspected fraud, illegal activity, security incidents, or other misuse of our Services.

If you create an account, you are responsible for keeping your login credentials confidential. If you believe your account has been compromised, please contact us.

Customer Support and Service Improvement

We use personal information to respond to enquiries, provide customer support, resolve issues, and improve our products, website, and customer experience.

Cookies

Like many websites, we use cookies and similar technologies on our Site.

Cookies may be used to:

  • Keep our Site functioning properly.
  • Remember your preferences.
  • Understand how visitors use our Site.
  • Analyse website performance.
  • Improve our Services and shopping experience.
  • Support advertising and marketing activities where applicable.

Most web browsers accept cookies automatically, but you can change your browser settings to remove or reject cookies.

Please note that blocking or removing certain cookies may affect the functionality of our Site and some features may not work correctly.

For information about cookies used by Shopify, please refer to Shopify's applicable cookie information.

How We Disclose Personal Information

We may disclose personal information to third parties where necessary to operate our business, provide our Services, fulfil orders, process payments, or comply with applicable legal obligations.

This may include:

  • Service providers that support our website and business operations.
  • Payment processors.
  • Shipping and fulfilment providers.
  • IT and technology providers.
  • Customer support providers.
  • Analytics providers.
  • Marketing and advertising partners where applicable.
  • Professional advisers and business partners where necessary.
  • Government authorities or law enforcement where required by law.

We may also disclose information where necessary to protect our rights, customers, Site, Services, or business.

Categories of Personal Information

Depending on how you interact with us, the categories of personal information we may process include:

  • Identifiers and contact information, such as name, email address, postal address, and phone number.
  • Commercial information, such as order and purchase information.
  • Internet or electronic network activity information, such as IP address, browser information, and website usage data.
  • Customer support information and communications.

We only use personal information for legitimate business purposes and in accordance with applicable data protection laws.

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties.

If you follow a link to a third-party website, you should review that website's privacy policy and terms before providing any personal information.

We are not responsible for the privacy, security, or content of third-party websites that we do not operate or control.

Children's Data

Our Services are not intended for children.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us using the contact details provided below so that we can review and take appropriate action.

Security and Retention of Your Information

We take reasonable measures to protect personal information against unauthorised access, use, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, maintain business and financial records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include:

  • Right to Access: You may have the right to request access to personal information we hold about you.
  • Right to Correction: You may have the right to request correction of inaccurate or incomplete personal information.
  • Right to Deletion: You may have the right to request deletion of your personal information in certain circumstances.
  • Right to Restrict Processing: You may have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Right to Data Portability: You may have the right to receive certain personal information in a portable format.
  • Right to Withdraw Consent: Where we rely on your consent, you may withdraw that consent at any time.
  • Right to Object: You may have the right to object to certain types of processing, including certain direct marketing activities.

You may exercise applicable rights by contacting us using the contact details below.

We may need to verify your identity before processing certain requests.

We will respond to valid requests within the timeframe required by applicable law.

Managing Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe link included in the email.

Even if you opt out of marketing communications, we may still send you essential non-promotional communications relating to your orders, account, transactions, or customer service enquiries.

Complaints

If you have concerns about how we handle your personal information, please contact us first using the contact details below.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your country.

For customers in the United Kingdom, the relevant supervisory authority is the Information Commissioner's Office (ICO).

International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom or the country where you are located.

Where personal information is transferred internationally, we take appropriate steps required by applicable data protection laws to protect that information.

Contact Information

If you have questions about this Privacy Policy, your personal information, your orders, returns, shipping, or any other enquiry, you can contact us using the details below.

Brand / Store: Salazi

Company Name: Amzal LTD

Company Number: 16250511

Registered Address:
24–26 Arcadia Avenue, FIN009
London, N3 2JU
United Kingdom

Email: support@salazi.co.uk

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed

All customer support hours are UK time.

We will do our best to respond to customer enquiries as soon as reasonably possible.